Global Privacy Policy

1. Introduction

Technically Creative LLC, operating as TC Agency, TC, and Tech Creative ("we", "our", "us", "Technically Creative"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information when you visit tc.agency or interact with us. This policy applies globally and is designed to meet major privacy regulations including GDPR, UK-GDPR, CCPA/CPRA, PIPEDA, and the Australia Privacy Act.

2. Who We Are (Data Controller)

For EU and UK users, we act as a data controller and may appoint a local representative if required.

3. Information We Collect

Information You Provide

• Name
• Email address
• Phone number (optional)
• Company (optional)
• Project details or messages you choose to submit

Information Collected Automatically

With your consent (where legally required), we may collect:

• IP address (anonymized where possible)
• Browser and device details
• Pages visited and session duration
• Referring sources
• Clicks, scroll behavior, and anonymized session interactions

We do not intentionally collect sensitive data.

4. Cookies and Tracking Technologies

Cookies are only activated after consent via our cookie banner.

Cookie Categories

• Essential Cookies: Required for site functionality (session management, security). Cannot be disabled.
• Analytics Cookies: Google Analytics 4 and Microsoft Clarity. Used to understand site usage and improve our services. Can be disabled via cookie preferences.
• Functional Cookies: Remember your preferences (e.g., cookie consent choices). Can be disabled.

We do not use marketing or advertising cookies.

Users may change or withdraw consent via browser settings or our cookie preferences link.

5. How We Use Your Information

We use your information to:

• Respond to inquiries and project requests
• Operate, maintain, and improve our website
• Analyze traffic and usage patterns
• Enhance security and prevent fraud
• Comply with legal, tax, and audit obligations

We do not sell or share your personal data with advertisers.

6. Legal Basis for Processing (GDPR/UK-GDPR)

• Consent (analytics and optional information)
• Contract (responding to project requests)
• Legitimate interests (security and internal operations)
• Legal obligations (record-keeping and fraud prevention)

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

Supervisory Authorities

If you wish to lodge a complaint, you may contact:

• UK: Information Commissioner's Office (ICO) at ico.org.uk
• EU: Your local data protection authority. A list is available at edpb.europa.eu
• Australia: Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

California-Specific Rights (CCPA/CPRA)

California residents have the following additional rights:

• Right to Know: You may request disclosure of categories and specific pieces of personal information collected.
• Right to Delete: You may request deletion of personal information, subject to legal exceptions.
• Right to Opt-Out: We do not sell personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at info@tc.agency or call +1 313 261 5200. We will respond within 45 days.

8. Data Retention

We retain personal data only as long as needed to fulfill its purpose or meet legal obligations. Analytics data follows each tool's retention settings.

9. Data Security

We use technical and organizational measures to protect personal information. No method of transmission or storage is perfectly secure, so absolute security cannot be guaranteed.

10. Data Breach Notification

In the event of a data breach affecting your personal information, we will notify affected individuals within 72 hours of becoming aware of the breach, as required by GDPR Article 33.

Notification will include:

• Nature of the breach
• Categories of data affected
• Approximate number of individuals affected
• Likely consequences of the breach
• Measures taken to address the breach

We will also notify the relevant supervisory authority where required by law.

11. International Transfers

Your data may be processed outside your country of residence. Where required, we use mechanisms such as Standard Contractual Clauses.

12. Third-Party Services

Our website may link to third-party sites. Their privacy practices are not governed by this policy.

13. Children's Privacy

Our site is not intended for children under 16. We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be highlighted on this page.

15. Contact Us